Case Management Guidebook

Comprehensive guidance and support to professionals working in homeless and drug services

Key Goals

  1. Identify the service user’s work related goals and discuss the opportunities available to them, reflecting on past work experiences.
  2. Assist him/her to identify appropriate employment or job training opportunities and access these.


Finding employment can help service users move towards independence, and boost their self-esteem. This section provides information on training and opportunities for employment, with a focus on employment rights and impact on benefits. When working with a service user who is interested in pursing training, it is important to ensure that they are on the appropriate mainstream payment i.e. one that facilitates a return to training, rather than an interim payment.