Case Management Guidebook

Comprehensive guidance and support to professionals working in homeless and drug services

Key Goals

  1. Identify any areas in independent living skills where the service user may require support.
  2. Assist the service user in accessing these supports.


Many service users who are not described as having disabilities struggle with basic living skills. Finding accommodation is an important task; being able to sustain that accommodation is equally important. If concerns in relation to independent living are not addressed in a meaningful way, the service user is in danger of relapsing into earlier behaviour patterns and may lose their accommodation as a result. Developing independent living skills will help service users to make the most of their abilities and increase their self-reliance and self-confidence. Individuals’ needs may encompass a broad range – for example a cooking class, help with managing a budget, infor-mation on adaptive equipment for disabilities.

(Note: some of the issues highlighted in this section are addressed in other chapters e.g. issues relating to health and well-being (Chapters 8 and 9), housing and tenant rights (Chapter 1), and income and finance (Chapter 6). Consult these chapters for information on relevant interventions and responses).