Case Management Guidebook

Comprehensive guidance and support to professionals working in homeless and drug services

Key Goals

  1. Ensure the service user has equality of service provision regardless of their relationship to any of the nine grounds of discrimination as refer-enced in the Employment Equality Act 1998 and the Equality Act 2004.
  2. Ensure that if the service user feels that they have been discriminated against for any reason that they are supported to address this.
  3. Ensure that the service user is aware of state/ legal mechanisms available and relevant support organisations.


The issues highlighted in this chapter are relevant to all services detailed in the 12 preceding chapters in this guide. If a service user feels that they are being discriminated against, they have a right to have this issue addressed and they may require the support of a case manager in doing this. It is important to note that the following information does not purport to represent a full and exhaustive response to the issues being addressed, nor will it act as a legal inter-pretation of the various references to legislative measures that deal with equality. This information should, however, provide a useful starting point for a case manager regarding this legislation.