Case Management Guidebook

Comprehensive guidance and support to professionals working in homeless and drug services

Key Goals

  1. Identify the service user’s goals in relation to education.
  2. Explore the full range of options available to them, or refer to a provider, who can undertake this educational support.
  3. Assist him/her to access mainstream and/or specialist education services.


Access to education is a basic human right. Adult literacy and lifelong learning enable people to increase self-esteem and life/vocational skills. Equally, low levels of literacy can be a significant barrier to independent living.

Assessing the individual’s readiness for education is the key to finding a programme that suits them. Adult education should be designed to be flexible enough to meet the needs of adults at multiple levels. The list of services available ranges from short-term training and one-to-one tutoring to accredited courses. If you cannot find information on the right intervention in this chapter, please revert to the Work and Job Training chapter, which contains additional information on vocational training.