Case Management Guidebook

Comprehensive guidance and support to professionals working in homeless and drug services

B: Requires stable temporary accommodation

Stage B) Needs stable temporary accommodation

1 Overview 

If the service user has temporary accommodation, which is not secure for more than one night, the following steps should be taken:

Step 1: Clarify what stable temporary accommodation options are available and relevant to the service user’s needs, and support the service user in pursuing these options. Make referrals to appropriate service providers (see Listings: Accommodation/ Homelessness/Accomodation Providers: Temporary Accomodation).

Step 2: Encourage the service user to register with the Local Authority Assessment and Placement Service at the first opportunity, so that they can place them in suitable temporary accommodation. The case manager should begin to identify long-term options open to the service user, in order to reduce the length of time that they will remain homeless.

2 Registering with the Local Authority Assessment and Placement Service

The Local Authority Assessment and Placement Service is a specialised service that provides information and advice and an initial contact assessment to place a person into temporary accommodation. This service is based in Parkgate Hall, 6-9 Conygham Road Dublin 8. or can be contcated by phone on the 24 Hour Homeless Helpline on 1800 707 707.

This service is povided by Dublin City Council. 

You can call into this office10am - 12 noon /2.00pm - 4.00pm Monday to Friday.

If a person has a local connection to one of the other local authority areas in Dublin they should present directly to the local authority office i.e. South Dublin County Council, Fingal Council and Dun Laoghaire for the same service.

If a person has a local connection in Dun Laoghaire, they should call directly to Dun Laoghaire Rathdown County Council Housing Department, County Hall, Marine Road, Dun Laoghaire Co Dublin, Monday to Friday 10.00am to 4.00pm. or phone the service at 01 205 4700.

If a person has a local connection Fingal they should call directly into Fingal County Council Area , Housing Department, Fingal County Council, Grove Road, Blanchardstown, Dublin 15. Monday to Friday 10.00am - 12.30pm, 2.30pm - 3.30pm. ph; 01 8905090

If a person has a local connection to South Dublin County Council - they should call directlty into South Dublin Councty Council Housing Department, South Dublin County Council, County Hall, Tallaght, Dublin 24. Monday to Friday 10.00 am - 12.00pm, 2.00pm - 4.00pm.  Ph; 01 4149000

To speed up the process, the person should bring the following when presenting to the Local Authority Assessment and Placement Service:

  • Two passport photographs
  • Identification
  • A letter from homeless services to support their claim of homelessness.
The function of the Homeless Persons Unit has now changed. It will still continue to provide payments and offer advice under the supplementary welfare allowance scheme. They are located on 212-213 Oisin House, Pearse Street, Dublin 2 or telephone 1800 724 724.

 HPU clinic contact details/times are as follows:7

For women/families:

10am –12 noon Monday to Friday

41 Castle Street, Dublin 2

Tel: (01) 476 7000

For men:

10am –12 noon Mon –Fri:

Oisin House

212-213 Pearse Street Dublin 2

Tel: (01) 6708964

3 Registering as homeless with a local authority

In order to be eligible to be placed on a social housing allocation priority list under the ‘homeless’ category, the service user needs to register with the Local Authority Assessment and Placement Service. They must be considered by the local authority to be in need of housing and unable to provide housing from their own resources. Every local authority has the right to make its own rules and regulations about how its housing list/scheme of letting priorities works.

The case manager should take the following steps when assisting a person who is homeless in their application for priority housing with DCC:

  • Ensure that the service user is registered with the Local Authority Assessment and Placement Service..
  • Discuss with the person whether they would like you to assist them with their application for priority housing. If the answer is yes, then go through the confidentiality form with them.
  • Write a cover letter explaining the client’s circumstances, how housing will improve their situation, and how the services will support them in this transition (their housing support plan).
  • Get supporting letters from other involved agencies.

Either the service user or the case manager needs to make contact with the DCC office once a month in order to maintain the person’s place on the list.

Under DLRCC’s scheme of letting priorities a person receives 18 points for homelessness and 10 points for each year they remain on the list. A homeless applicant will receive only one offer of accommo-dation, which may not be located in one of their preferred geographical areas. Refusal of this offer may lead to a withdrawal of points, with no further entitlement to homeless services in addition to ineligi-bility for Rent Supplement.

7 The HPU operate a clinic in Dun Laoghaire/Rathdown Council Council, from Bentley House (see listings for details) at 12-2pm each Monday

4 Proof of last permanent address

The service user will be asked to provide details of their last permanent address in order to demonstrate that they are eligible for a local authority’s homeless list. If they are unable to provide proof of their last permanent address, the local authority has the right to refuse their application.

The following documents provide evidence of a person’s address:

  • Recent utility bill (electricity, gas, or telephone) in the person’s name.
  • Current driving licence.
  • Identification card with photograph issued by An Garda Síochána .
  • Pension/benefit book issued by the Department of Social, Community and Family Affairs.
  • Recent original bank statement issued in the persons name.
  • Entry in the electoral register or in a telephone or street directory.
  • An Post savings or investment document in the person’s name.
  • Notice for determination for tax credit from Revenue Commissioners.
  • Current household or motor insurance documents.

5 Person from outside Dublin registering with a Dublin local authority

In order to be eligible for inclusion on Dublin City Council’s (DCC) homeless list, service users must have had a permanent address in DCC’s administrative area for a period of not less than 12 months. A permanent address is either a family home or private rented accommodation. Periods spent in hospital, prison or homeless accommodation are not taken into consideration. Therefore, if someone is originally from outside Dublin but lived in private rented accommodation for 12 months prior to becoming homeless, they should be able to register with DCC.

6 Non-Irish national registering with a Dublin local authority

A non-Irish national can register with a Dublin local authority if they have previously had a private rented address in the area for a period of not less than twelve months.

7 Refusing to register or make contact with the Local Authority Assessment and Placement Service

If a service user refuses to register with the Local Authority Assessment and Placement Service, they will not be eligible to apply to the local authority for housing. This means that they will not be able to access certain services such as transitional housing, and they will not be able to claim rent allowance for private rented accommodation.

8 Refusing to register or make contact with a local authority

If a service user refuses to register with the local authority, they will not be able to access certain services such as transitional housing, they will not be housed by the local authority and they will not be able to claim rent allowance for private rented accommodation.

9 Refusing temporary accommodation

If a service user refuses to go into temporary accommodation, they will not be able to register with a local authority. This will mean that they are unable to access certain services such as transitional accommo-dation and they will not be able to claim rental assistance.

The case manager should, as far as possible, exhaust every avenue in encouraging the service user to avail of temporary accommodation, as rough sleeping can lead to very negative physical and safety outcomes for the service user.

10 Exclusion from temporary/homeless accommodation

Every homeless organisation should have an exclusion/inclusion policy, which should be available to the service user and the case manager. They should also have an internal appeals process. Contact the relevant organisation, which has instigated the exclusion to find out how this works.