Case Management Guidebook

Comprehensive guidance and support to professionals working in homeless and drug services

Key Interventions - Stages

Stage A: person is rough sleeping or has no accommodation for tonight

  1. Overview
  2. Emergency accommodation required for tonight
  3. Temporary accommodation for couples
  4. Homeless due to domestic violence
  5. Emergency accommodation/entitlements and the Habitual Residency Condition (HRC)
  6. Housing First Project for entrenched rough sleepers

Stage B: service user has temporary accommodation for tonight, which is not stable (e.g. one night only)

  1. Overview
  2. Registering with the Local Authority Assessment and Central Placement Service
  3. Registering as homeless with a local authority
  4. Proof of last permanent address
  5. Person from outside Dublin registering with a Dublin local authority
  6. Non-Irish national registering with a Dublin local authority
  7. Refusing to register or make contact with the Homeless Persons Unit (HPU)
  8. Refusing to register or make contact with a local authority
  9. Accommodation options for active drug user
  10. Refusing emergency accommodation
  11. Exclusion from temporary/homeless accommodation

Stage C: service user has temporary accommodation, which is stable, and requires long-term accommodation

  1. Overview
  2. Local authority social housing waiting list
  3. Estate management check and local authority social housing refusal
  4. Exclusion/eviction from private rented housing
  5. Exclusion/eviction from local authority housing
  6. Ending a joint tenancy in local authority housing
  7. Accessing private rented accommodation
  8. Rental Accommodation Scheme (RAS)
  9. Social Housing Investment Programme (SHIP)
  10. Support to Live Independently (SLÍ) scheme

The future of homeless services: Overview of the Pathway to Home model

  1. What is a Pathway to Home?
  2. Person-centred outcome for prevention
  3. Person-centred outcome for temporary accommodation
  4. Person-centred outcome for housing with supports
  5. Pathway to Home assessment
  6. The Pathway to Home model portfolio